If you’re at all like me you probably have lots of outlets scattered over the internet for all your lovely handiwork. Almost all of them have some sort of system whereby satisfied customers can leave feedback for you as well as you being able to leave feedback for them. It all helps to make us accountable and build trust.
I must admit, I’m one of those people that loves to leave comments for others (as if you hadn’t already noticed) and I did that again just a few days ago when someone bought one of my bright silk scarves. Okay, so the product is ready, shipped off, confirmation email sent, feedback given to them….and then what? Well, it would be nice to hear if the customer was happy with the item. I often drop them a line with the shipment saying I’d love to hear from them to let me know if they are pleased with what I’ve sent them.
But that’s not the way it always works. The truth is that not everyone gets back to let you know how happy they were with what they bought from you. Granted, you’re likely to hear very quickly if there is a complaint of any kind. But when there is customer satisfaction, we don’t always hear back.
It’s just the way it is. And this is certainly not a cue for you to go into self-judgment, doubting your abilities and feeling low. Some people are thrilled with what they’ve bought AND don’t get back. For many, many reasons. Most of which have nothing at all to do with you.
So, once again I am in that space and I know that my scarf has found a happy home and will be worn with joy. And I just happen not to have received feedback and that’s okay.
P.S. I got a huge surprise recently when I received feedback on a wonderful project my artwork had been used in. It was a coffered ceiling in the client’s bedroom with 24 silk panels with my mandalas. And that was almost a year later. So don’t ever get hung up on this. All is well. 🙂